We are always pleased to personally answer your questions. For your convenience we have supplied answers to many of the typical questions received from our customers.
How long are shipping times?
Your products will be shipped within 1 to 5 days of your order, and then take 15 to 30 days to reach your doorstep. Each product has an estimated delivery time that you can find in the product description. For more details, please read our shipping policy.
What's your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@catchajewel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For more details, please read our refund policy.
Can I cancel my order?
Cancellations are possible only before your orders are shipped. Once your order is shipped, it will not be possible to cancel your order.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we will guide you how to return the item. For more details, please read our refund policy.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, then simply notify us, and we will guide you how to return the item. For more details, please read our refund policy.
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any questions?
You can contact us through our contact page! We will be happy to assist you.